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Information Systems Frequently Asked Questions (FAQs)
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Additional PII Examples
Do I need to get IS' approval before purchasing or installing new software? What software is listed in the Software Inventory?
Does Ames Laboratory have an email message size limit?
How are Social Engineering exercises conducted at the Ames Laboratory?
How can I access my email?
How can I change IMAP/POP Android email settings?
How can I change IMAP/POP Apple Mail email settings?
How can I change IMAP/POP email settings?
How can I change IMAP/POP Eudora email settings?
How can i change IMAP/POP Gmail email settings
How can I change IMAP/POP IPhone email settings?
How can I change IMAP/POP Outlook email settings?
How can I change IMAP/POP Thunderbird email settings?
How can I change my Deltek (T&E) home page so my timesheet is the default?
How can I change my Home page screen (MyDesktop) in Deltek Time & Expense (Timesheets, travel Expenses)?
How can I tell if an e-mail is legitimate?
How do I access Ames Laboratory remotely with SSH?
How do I access the dropbox in the low enclave?
How do I access the WebDAV file shares at Ames Laboratory?
How do I activate Windows 7?
How do I change my password?
How do I configure an Apple mobile device to connect to the Ames Lab wireless network?
How do I connect to Ames Laboratory with Virtual Private Network (VPN)?
How do I connect to sportal2?
How do I connect to the Ames Laboratory Modem Pool with MacOS X?
How do I connect to the Ames Laboratory Modem Pool with Windows XP or 2003?
How do I connect to the Ames Laboratory Modem Pool?
How do I contact Information Systems?
How do I create an SSH tunnel?
How do I enter absence requests into T&E electronic timesheet
How do I find my MAC address?
How do I get remote access to my office/lab computer?
How do I keep my computer from hibernating?
How do I log in to Maximo?
How do I log in to the ameslab.gov website?
How do I login to Deltek Time & Expense (T&E) to enter a timesheet or approve my travel expense?
How do I migrate my Entrust profile from one system to another?
How do I migrate PGP/GPG keys from one system to another?
How do I press ctrl-alt-del in Remote Desktop Sessions?
How do I register a short-term visitor to use the network?
How do I report spam and other suspicious email?
How do I reserve a WebEx event?
How do I send encrypted / signed e-mails?
How do I share large files using command-line FTP?
How do I share large files with someone outside Ames Laboratory?
How do I transfer a file from the Low enclave to the Moderate enclave?
How do I use Ames Lab Webmail?
How do I use my mobile device (Smart Phone / Tablet) with Ames Laboratory services?
How do I use the Ames Laboratory's Certificate Authority (and why would I want to)?
How do I use wireless network at Ames Lab?
How do I view file extensions on Windows?
How does a merit employee enter worked hours, overtime, comp. time or holiday hours into timesheet (T&E)
How does a supervisor / manager approve or reject an employee timesheet in Deltek Time & Expense (T&E)?
How should Moderate Data be accessed?
How to get the WebEx meeting client to work?
I have a visitor coming to the Laboratory and they want Internet access. What needs to be done to allow this access?
I received a notice that an email was blocked or quarantined. How to I view or release that email?
I'm having trouble getting to the network or Internet. How can I find out where it's broken?
Information on Low and Moderate network access
IS newsletters contain useful information and solutions to common requests.
Is there a template for creating a disaster recovery plan?
My email program says mailbox does not exist. Have I lost email?
Please identify Cyber Security staff at Ames Laboratory.
What are the required steps to securely configure my Windows system on the Ames Laboratory Network?
What are the rules of behavior for using the Ames Laboratory network?
What Cyber Security training is available to staff?
What email attachments are banned?
What email distribution lists are available?
What is an adm account, and how do I get one?
What is Captive Portal, and how do I use it?
What is digitial identity and how is it implemented at Ames Laboratory?
What is Moderate and Low data?
What is the pre-shared key?
What is the procedure for responding to a cyber incident?
What SSH program should I use on Windows?
When is an individual security plan required for Foreign Nationals?
When should I post information on the WIKI as opposed to the Web?
Where can I find the Ames Laboratory Wiki page?
Where do I find the 'New Account' form?
Where is information on VPN accounts and Cryptocard tokens?
Where is the WebEx checklist?
Why are additional protections necessary for accessing Moderate data?
Why do I get HTML warnings in Thunderbird?
Why use Central Servers for Moderate Data storage?
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